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A multitude of product innovations, feature enhancements, and compatibility updates have been introduced since your version. Check out all the new features by product and version!
Act! Pro, Act! Premium, & Act! Premium Plus v20.1 Released
Introducing the most adaptable, everywhere, connected Act! experience yet!
Unlock the full potential of Act! using Custom Tables and Industry Templates in the new Act! Premium Plus. Custom Tables Manager provides maximum adaptability so you can bring complex data sets, unique business processes, and specialized industry practices together in Act! to manage your business. But unlike spreadsheets, you can associate individual table entries to Act! contacts, companies, groups, and opportunities for easy reference. Plus, you get the benefits of CRM to action on the data—create activities and to-dos, send follow-up emails, engage in informed sales conversations, and more.
Extend your connected workspace via next generation Microsoft® Outlook® integration for Act!. Sync for Outlook® contacts and calendar details leverage modern new engine technology to drive superior sync performance and enhance duplicate checking. Quick actions within Outlook® let you record emails to Act! history manually from the inbox and sent folder, auto-record emails to Act! history when emails are sent, or bulk sync emails to Act! history. Configure what gets recorded to Act! history—email components or email components plus attachments. Mail Merge improvements make it possible to include images in your communications, whether you’re using new or existing templates.
Work with popular Microsoft® platforms Office 365 and Exchange for contact and calendar sync. These newly supported platforms provide additional convenience, flexibility, access options, and control.
Strengthen business insights and improve sales mobility with enhancements to valuable subscriber-only features Act! Insight and the Act! Companion mobile app. Act! Insight dashboards now include rich customization capabilities, so you can pull in data from all Act! entities, reporting-based fields, and custom fields, making it easier to measure business and team performance. Act! Companion now includes Act! opportunities so you can manage your pipeline from anywhere. View opportunities in new list or detail views, and easily create, update, close, or delete opportunities on-the-fly.
Get the help you need, when and how you need it with flexible new options for customer support that empower your productivity, including a new Ultimate support plan option, enhanced digital self-service experience, and more.
Important Note: Office 2010 is no longer supported in Act! v20.1.
Act! Companion v2.0 Released
Act! Companion has been transformed! Experience an all-new look with modern and mobile-friendly design updates. You can count on the same great functionality from the previous versions, including access to contacts, activities, history, and Act! Insight. But now, Act! Companion has been optimized to help users work quickly with easily discoverable actions, a simplified login experience, and access to all available dashboards in the Act! Insight view.
Act! Pro & Act! Premium v20 Released
Meet the modern, new Act! complete with Act! insight*, Ask Act!™ with Amazon Alexa*, and so much more!
Guide decision-making with rich insights from interactive, graphical Act! Insight dashboards. See dynamic, visual snapshots of real-time metrics for sales productivity and performance, sales pipeline health, top performing products, and more with 12 out-of-the-box dashboards. Gain insight no matter where you are with a new Act! Insight view in Act! Companion mobile app.
Interact with Act! through simple, verbal requests to Amazon Alexa1 via Ask Act!™—a leading edge voice integration available to active Act! Premium subscribers. Ask for key Act! contact and calendar details, then sit back as Amazon Alexa tells you what you want to know. No need to search your laptop or mobile device to stay informed!
Experience a fresh, new look with visually stunning design updates consistent across Windows® and Web. Enjoy a modern navbar, new big button menu design, new Web login screen, and contemporary icons.
Manage Act! emarketing campaigns through an intuitive, optimized workflow in Act!. Everything you need to create, send, and track campaigns is available in five newly designed views—Overview, Options, Create, Send, and Track with full-screen Call Lists2.
Benefit from compatibility and usability improvements that make Act! even better! Now you can work with Act! on Chrome for Mac3, quickly identify opportunities that need attention with the new opportunity field ‘Days in Stage’, and so much more.
Learn More
What's new video
What's new brief
Technical details
Ask Act! on the Amazon Alexa Skills Store
*Requires an active Act! Premium subscription.
1 Works with Amazon Echo, Echo Dot, and Echo Show.
2 Additional fee required.
3 Office integration is not available using Chrome, even on Windows®. Integration with Outlook® for Mac is available with Act! Premium Contact Link via the Act! API.
Act! Companion 1.5 Released
Act! Companion 1.5 now includes maps! Get driving directions to a contact, find nearby places of interest, and navigate to the location of your meeting with ease. Act! Companion also includes a number of new updates since its release with v19. Check out What's New in Act! Companion below to learn more.
Act! Pro & Act! Premium v19.2 Released
Act! v19 continues to deliver enhancements that maximize your productivity and subscription value—making your Act! experience even better!
Now compatible with Microsoft® SQL Server 2016 and Windows® Server 2016.
Focus in on campaign results by date with a new date range filter in the Call List1.
Do more from the app! Schedule and update activities and to-dos.
Enjoy new rich text controls when entering notes, history, and more. Controls include new options for fonts, font sizes, strikethrough formatting, text background colors, and bullet points.
Benefit from our ongoing commitment to a best-in-class user experience with customer-driven updates.
1 Additional fee required.
*Requires an active Act! Premium subscription.
Act! v19.1 Released
Act! v19 continues to maximize your productivity and your subscription value!
Connect with popular eCommerce solutions BigCommerce, Ecwid, Etsy, Shopfy, Volusion, and WooCommerce for visibility into customer purchase history in Act! Premium. Use those details to have informed sales conversations and send targeted marketing campaigns. Setup is fast and easy—no technical expertise needed.
Benefit from dozens of quality updates that improve your user experience.
Capture details on the spot and easily associate history to Act! Premium contacts and other users with @ mentions.
*Requires an active Act! Premium subscription.
The new Act! v19 is now available!
Now 64-bit compatible, the new Act! v19 is designed to maximize your productivity and your subscription value!
Work with the Microsoft® Office products you rely on every day, because Act! is now 64-bit compatible.
Extend the power and reach of Act! Premium with modern, new Connections. Act! Companion* keeps you connected to key Act! Premium v19 details from iPhone® or Android™¹. Act! Premium Contact Link helps you streamline your workflow between Act! and Outlook®. No web server, no problem! You can leverage these Web API-based connections as a Windows® user too with Act! Connect Link.
Act! Emarketing Performance Improvements
Save valuable time with performance improvements to Act! emarketing—campaigns send up to 5 times faster! Act! emarketing campaign management is also more efficient with improvements to email campaign history on the Contact Record, live feedback on your current service level, and more.
Benefit from customer-driven feature enhancements that make Act! even easier to use, including 30+ refreshed reports, hundreds of quality updates, and more.
*Requires an active Act! Premium subscription.
¹ Works with iOS versions 9.x and up, and Android Lollipop and Marshmallow.
Act! Premium v18.2 Released
The all-new Act! Connect Link delivers the power of the Act! Connect integration platform to Act! Premium desktop users with no complicated setup – simply install and go! Now, whether you are using the web, desktop, or Cloud version of Act! Premium, it’s easier than ever to leverage the power of Act! Connect for simple integrations with hundreds of popular business apps that help you save time and accelerate your sales and marketing efforts.
New Act! emarketing administrative features allow admins to designate which users can send emarketing campaigns, and from which sender profile.
Additional administration and security options for Act! Premium Web API gives administrators expanded control over how the Web API and related integrations are used within their business.
Act! Premium for Web updates enhance the usability of Opportunities by allowing users to manage Opportunity processes and products from the web client. Additionally, Act! Premium for Web users can streamline management of Contacts using the Copy/Move Contact Data option, making it easier to manage the integrity of their Act! data.
Dozens of performance and quality enhancements across the product portfolio based on user and partner feedback.
Act! Premium v18.1 Released
Easily identify, organize, and keep track of the contacts you communicate with the most, with the all-new Favorite Contacts checkbox. And, get more insight into your sales pipeline history with a new Activity Create Date stamp.
Act! Connect puts integration with hundreds of popular business apps at your fingertips! Quickly and easily set up connections between Act! and Outlook®, Slack, PayPal®, Wufoo™, QuickBooks Online, and more! Enrich your Act! data and trigger actions that save time and accelerate your sales and marketing efforts. The improved installation of Act! Web API with Act! Premium for Web ensures you have the tools you need to get started with Act! Connect services, or create custom integrations.
Stay compatible with the latest updates including support for Chrome™ and Internet Explorer® 11 (without Compatibility Mode), plus experience dozens of performance and usability improvements based on customer feedback.
Act! Premium v18 is here!
Act! v18 brings a host of compatibility and productivity enhancements, new Act! emarketing administrative features, a fresh, modern look for Act! Premium for Web, and more! Extend the power of Act! and streamline efficiency with an all-new web API platform that allows for meaningful connections to business productivity tools, and stay up-to-date with the newest features available for Act! with flexible subscription plans – now including expert technical support.