Support Obsolescence Policy
The Act! Support Obsolescence Policy details the support for the current release and specific recent releases of a product.
The current version will receive all feature enhancements, service packs, hotfixes, security improvements, and compatibility updates, while other supported versions will receive these items exclusively to address issues potentially resulting in data loss or data corruption due to product defect, excluding those deemed third-party caused or due to negligence of the user.
Unsupported versions do not receive updates, so do not benefit from security improvements and compatibility updates, and are not eligible for technical support. Technical support includes installation, registration, activation, maintenance, configuration, and other support services provided by Act!.
For access to technical support for a supported version, an active subscription is required.