Act! Support Plans

Need a hand? We have you covered! See what’s in our Standard support plan — included with your Act! subscription — or experience VIP service with Enhanced Support for just €10.

Note: We have recently made changes to the benefits offered in our Standard and Enhanced support plans. To view the current Scope of Services, click here.

We’ve made changes to our Support plan benefits. Learn more.

Standard

Included at no extra charge with active Act! Premium subscriptions!
€0

Includes:

  • Knowledgebase
  • Self-service Portal (FAQs, guides & videos)
  • Live chat*
  • Product error troubleshooting by phone*
  • Support ticket submission
VIP SERVICE

Enhanced

Experience VIP service with priority queuing, feature guidance by phone, appointment setting, and more.
€10

user/mo
(billed annually)

Includes everything in Standard, plus:

  • Getting Started scheduled call
  • Product troubleshooting & how-to guidance by phone*
  • Priority queuing
  • Voicemail callback
  • Appointment setting
  • Saturday phone support

Note: Enhanced Support was previously known as Ultimate Support.

To add Enhanced Support to your subscription, call 020 3856 8517.

Act! Professional Services

Engage with knowledgeable Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support.

€175/hr**

To learn more, call 020 3856 8517.

Helpful Support Resources

Act! CRM Card Image

Act! Support
Scope of Services

planning-stratagy

Customer
Resource Center

task checkmark document list

Act!
Knowledgebase

*US: M-F 8:30am-8:00pm Eastern; UK: 9:00am-5:00pm.
**Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing.