Act! Billing and Cancellation Policy

Payment, Term, and Renewal: Our fees and charges are due as specified on our invoice, or if not specified, are due on the date of our invoice. Subscriptions automatically renew for one year on the anniversary date of your initial purchase, irrespective of whether your payments are paid monthly, annually or multi-year. You are responsible for keeping your payment information current. Declined payments or other failure to make payment will result in cancellation of your service, and if due amounts remain unpaid, may lead to enforcement action. All sales are final, unless otherwise stated in your applicable agreement with Act! or its affiliates, or as mandated by statute, regulation, or law.  Payment for multi-year subscriptions is committed to in full for the Agreed Term, and failure to pay will result in suspension of use of the Products/Services as well as pursuit of all Fees for remaining periods of the Agreed Term by a collections agency, once reasonable means have been exhausted.

Addition of Users, Features, and/or Services: Additional subscription users, features, and/or services may be added at any time. You will be charged a pro-rated amount based on the remaining time in your subscription term. The anniversary/renewal date will remain the same for all users, features, and/or services. Reduction of subscription users, features, and/or services may only take place at the time of renewal per the cancellation policy.

Reductions in user count at renewal must comply with our user reduction policy, which is that the minimum allowable user count after renewal is 10% of the number of users before renewal. For example:

If a customer has 10 users, the minimum they can reduce to is 1 user.

If a customer has 24 users, the minimum they can reduce to is 2 users.

If a customer has 25 users, the minimum they can reduce to is 3 users.

For customers who determine they are no longer deriving sufficient value from Act!, we recognise that there are more cost-effective solutions available for archiving the information in Act!. In such cases, we respect a customer’s decision to transition to an alternative solution and cancel their contract.

Act! Marketing Automation: Any Act! Marketing Automation account violating the Act! Anti-Spam policy is subject to suspension or termination of service. To learn more about the Act! Anti-Spam policy, click here. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term.

Cancellation: All Act! subscriptions auto-renew for the same term.  To prevent automatic renewal, your Act! subscription must be cancelled before your renewal date. To cancel your subscription, please email subscription.renewals@act.com. No refunds will be provided for partial months (monthly subscription), remaining months (annual subscription) or remaining years (multi-year subscription) of service. Upon termination of a subscription, access to the application is removed. For Cloud-based subscriptions, Act! retains your data and it is available upon request for 90 days from the termination of your subscription. You must contact us by phone or in writing within those 90 days if you require a backup of your data. Customers with perpetual license rights to an on premises-based version which are activated upon termination of a subscription will no longer have access to certain subscription-only features and services within the product.

Third-Party Services:  All services contracted with third parties are subject to the billing, payment, and cancellation policies of those respective third parties. s